Case Study - Tornatech

Conception of Customer Portal for a Transformed Sales Experience

How Tornatech simplified order management and enhanced customer engagement by integrating its ERP with a user-friendly web portal.

Manufacturing

Founded in 1985, Tornatech is a family-owned company specializing in the design and assembly of industry standard, approved fire pump controllers in North America (UL, FM and NFPA 20) and Europe (A2P in France and LPCB in the UK). Over the years, Tornatech has become a world leader in the manufacture of fire pump controllers. Its products can be found in over 85 countries, equipping some of the world's most prestigious buildings, including the Petronas Towers in Kuala Lumpur, Apple Park in California, the Burj Al Arab and Palm Jumeirah Archipelago in Dubai, the Willis Tower in Chicago and the Taipei 101 in Taiwan.

Industry :

Manufacturing

Size :

200

+ employees

Headquarters :

Laval, Québec

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The Context

Tornatech, a traditional manufacturer, was looking to integrate its existing ERP system with a new customer-oriented web portal (web application) and a mobile application.

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The company needed a reliable partner to guide them through these upcoming challenges. For Tornatech, the customer portal would modernize sales processes, optimize existing data in enterprise resource planning (ERP) systems, reduce manual tasks for order taking, and increase order processing volume.

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Spiria was chosen as a trusted partner because of our extensive experience in ERP integrations. In addition, Spiria was able to reassure the customer with its methodology and phased development approach. This capacity for analysis and agility enabled us to build a long-term relationship and participate in successive development phases on both applications, thus contributing to Tornatech's success.

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Spiria showed professionalism, transparency and flexibility throughout the entire project. Constant communication, listening and proactive follow-ups have resulted in a great deal of mutual trust. In addition, the reliability and quality of their work have been crucial to our success.

Quentin Mosquet

Director, Operational Excellence, Tornatech

The Solution

The customer portal has enabled the Tornatech team to optimize its operations and gain greater autonomy. The solution eliminates all real-time friction for the creation and follow-up of orders taken by telephone or e-mail, and the sharing and consolidating of important information.

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The portal was developed in two phases.

Phase 1 focused the team's efforts on customer access to information and documents relating to existing orders in the customer's ERP system.
Phase 2 enabled the customer to place orders and request quotes directly via the portal, which synchronizes with the ERP. This phase enabled the development of new functionalities to simplify order and quotation management, as well as ERP integration and a payment system to optimize the quotation and ordering process for Tornatech employees and customers.

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Spiria's experts worked closely with the Tornatech team to overcome several technical challenges related to the ERP. The partnership between Spiria and Tornatech also made it possible to adapt and anticipate the risks of project delays due to unforeseen events and changes at Tornatech. Communication and transparency between the two parties were key to successfully facing these challenges.

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Services

Discovery

UI / UX Design

Web Development

Quality Assurance

Support & Maintenance (AMS)

Technologies

AWS

PostgreSQL

Node.js

The Results

After completing the project, Tornatech's order entry and customer service departments were trained to use the portal with ease and guide Tornatech's customers through it. This has enabled them to manage customer requests more efficiently and save time. It's still early to assess the quantifiable gains felt by the departments. However, it is clear that employees have more time to concentrate on higher value-added requests for the company. The company anticipates that the benefits felt will multiply once phase 2 of the project is completed.